WELCOME TO WHEELHOUSE INN! WE LOOK FORWARD TO WELCOMING YOU!

 

When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

 

ARRIVAL AND DEPARTURE

Check in is available from 3.00pm. If you arrive later than 4 pm, please inform us prior to arrival. We will send you information about how to self check in.  We ask that you please vacate your room by 12.00 noon (12:00) on the day of departure.

 

RESERVATIONS

Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is cancelled within 7 days of the scheduled date of arrival, or you do not show, or you use the card to pay on departure. However, we reserve the right to pre-authorise the card with a charge equivalent to the room(s) single night rate.

The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s) single night rate. You will be informed of this at the time of booking.

If you are unable to secure the booking with a credit/debit card then we require payment by Interac e-transfer for the full amount of the stay. We will then send confirmation once the money has cleared.

Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.



Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.

If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.

Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Wheelhouse Inn Bed and Breakfast for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.

 

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast. Should this establishment be more expensive than Wheelhouse Inn Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

 

CAR PARKING

A car park is available for guests’ use in front of the house. Cars parked here are at owners risk.

 

CHANGE OF ROOM

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

 

ROOM CLEANING AND TOWELS

Your room will be carefully cleaned before your arrival. We provide daily cleaning of rooms if you request at the time of check in. We can provide clean towels during your stay upon your request. The cleaning of your room/suite at the end of your stay is included in your total payment. However any room having suffered undue wear and tear due to cooking, stains, smoking (which is prohibited) or pets (also prohibited) will be charged an additional deep cleaning fee. This can be from $100 to $500 depending on the level of cleaning required. Thank you for your understanding.

 

DAMAGE AND BREAKAGES

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

 

DATA

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

 

BREAKFAST

Continental breakfast for 2 is included in the room price. Any additional breakfast will be charged at 10 CAD per person.

 

KEYS

You have access to the building 24 hours a day through access code and your room using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.

 

LIABILITY

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

 

ROOMS

Our single rooms (Wagon, Sedan and Pickup) have a queen sized bed which
can accommodate a maximum of 2 adults. Out suite (RV Suite) with one queen sized bed and one sofa bed in the living area can accommodate a family of 4.

 

LOST PROPERTY

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.

 

MISSING ITEMS

We reserve the right to charge for missing items.

 

PAYMENT

Payment is due at the time of check in. and we accept the following – cash, credit and debit cards, Interac e-transfer and business cheques.

 

PETS

Pets are not permitted in the Wheelhouse Inn.

 

PRICES

We reserve the right to change our prices at any time. This does not affect bookings already made.

 

SMOKING

Smoking is NOT permitted within any part of Wheelhouse Inn Bed and Breakfast. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

 

TERMINATION POLICY

Wheelhouse Inn Bed and Breakfast reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

 

GST/HST

All published rates are exclusive of GST/HST which will be added to the final amount.

 

WI-FI ACCESS

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.

We reserve the right to amend these terms and conditions at any time.